Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge   Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge   Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge   Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge

Conveyancing - Conveyancing Executive, NQ Solicitor or Trainee approaching qualification (with Conveyancing experience)

We are looking to recruit a conveyancing executive with experience in handling conveyancing and residential property transactions. We are looking for Conveyancing executive but would welcome applications from NQ solicitors or indeed Trainees due to qualify who have experience in this area.

This exciting role will involve working as part of a vibrant, well respected and expanding conveyancing team. Previous experience in handling your own files from inception through to completion would be an advantage as well as strong knowledge of conveyancing and land registration practices. The role would require you to undertake all aspects of the residential conveyancing process including freehold and leasehold work, sales, purchases, remortgages, transfers of equity, right to buy, shared ownership, new plot purchases.

This is an excellent role offering genuine progression opportunities working within a well-regarded firm with an excellent reputation in the residential property sector.

To apply: please send your CV together with covering letter to:
Teresa Stepien
Wall James Chappell
15-23 Hagley Road
Stourbridge
West Midlands
DY8 1QW

Or email: t.stepien@wjclaw.co.uk

 

Full time, experienced conveyancing secretary

Required for a busy firm of Solicitors in Stourbridge.

To apply: please send your CV together with covering letter to:
Judith Godbehere
Wall James Chappell
15-23 Hagley Road
Stourbridge
West Midlands
DY8 1QW

Or email: j.godbehere@wjclaw.co.uk

 

Full time Office Junior

Required to support the busy partners and staff of Wall James Chappell solicitors.

To apply: please send your CV together with covering letter to:
Judith Godbehere
Wall James Chappell
15-23 Hagley Road
Stourbridge
West Midlands
DY8 1QW

Or email: j.godbehere@wjclaw.co.uk

Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge   Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
Wall James Chappell Solicitors West Midlands Stourbridge
 
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Complaints Policy and Procedure

Our complaints policy

We are committed to providing a high-quality legal service to all our clients.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards.

If you have a complaint, please contact the person named in the engagement letter sent to you at the start of your matter (the investigator), with the details. His/her name can be found in the final paragraph of the section headed ‘responsibility for work’. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.

What will happen next?

  1. We will send you a letter acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.

  2. We will then investigate your complaint. This will normally involve the investigator reviewing your matter file and speaking to the member of staff who acted for you.

  3. The investigator will then invite you to a meeting to discuss and hopefully resolve your complaint. He/she will do this within 14 days of sending you the acknowledgement letter.

  4. Within three days of the meeting, the investigator will write to you to confirm what took place and any solutions He/she has agreed with you.

  5. If you do not want a meeting or it is not possible, the investigator will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.

  6. At this stage, if you are still not satisfied, you should contact us again and we will arrange for our complaints officer to review the decision.

  7. We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.

  8. If you are still not satisfied, you can then contact the

Legal Ombudsman,
PO Box 6806,
Wolverhampton
WV1 9WJ

about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.

Alternatively you can contact one of the complaints bodies such as ProMediate which are competent to deal with complaints about legal services, should both you and our firm wish to use such a scheme, on telephone number 0203 621 3908 or 07827 961764 or by email at enquiries@promediate.co.uk.

We do not agree to use ProMediate.

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.  Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.